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Financial Ombudsman Ppi Cover Letter

Payment protection insurance (PPI) has been mis-sold to millions of people, but the good news is you can claim compensation. If you think you’ve been mis-sold PPI, use this guide to find out how to make a PPI claim and why you shouldn’t use a claims management company. It also contains a PPI claim letter template.

What is payment protection insurance?


Be aware

You have until 29 August 2019 to complain about the sale of PPI.

Find more information about this and how to claim on the FCA website.

Payment protection insurance (PPI) is commonly sold alongside other financial products such as credit cards, store cards, mortgages and different types of loans.

It is designed to cover the payments in case of illness, accident, redundancy or death.

What PPI compensation you could reclaim

Figures from the FCA show around 85% of single premium policy claims (policies paid for with a lump sum upfront) for compensation are successful (figures from 2014).

The average customer payout for loan PPI compensation is around £3,000.

How do I know if I’ve been mis-sold PPI?

Have you ever had a mortgage, credit card or loan? If so, you may have been mis-sold PPI.

Previously, PPI was sold when you took out a loan, credit card, mortgage or car finance deal. The idea was that PPI would cover the monthly payments on your credit agreement if you became ill or lost your job.

However, sales staff often didn’t explain policies properly and they were often sold to people who weren’t eligible for cover. For example, to people who were self-employed or with pre-existing medical conditions. As a result, many policies didn’t pay out when people needed them to.

If you remember having a similar conversation, there’s a chance you were mis-sold PPI and can claim.

What if I don’t remember being sold PPI

There’s a chance you were sold PPI without realising it. In some cases, salespeople didn’t explain PPI policies when they were sold.

Or they may have said you had to take out PPI, or that you had a better chance of getting a loan if you took it out. If this happened to you, odds are you were mis-sold PPI.

It’s worth checking any mortgage, credit card and loan agreements. If you see any of the following terms in the documents or similar, you’ve probably been sold PPI:

  • payment cover
  • protection plan
  • loan protection
  • ASU
  • loan care.

Even if you can’t find the documents, it’s still worth claiming if you think you were mis-sold PPI.

How to claim PPI

A claims management company will take a quarter of your PPI compensation or more – there is no need to use one.

  1. Find all the relevant documents and make copies. This includes anything that shows you’ve taken out a policy and shows you making payments for it. If you’re not sure whether it’s relevant, copy it.
  2. Write a letter to the mortgage, loan or credit card provider who sold you the PPI. It shouldn’t take too long to do if you use the Money Advice Service template letter or you can fill in the questionnaire which most of the banks have on their own websites. It’s a standard form that is also used by the Financial Ombudsman Service. Send all the documents you think might be relevant. Explain why you think you were mis-sold PPI.
  3. If you don’t get a response or decision within eight weeks, send a complaint to the Financial Ombudsman Service (FOS). The Ombudsman will ask you to fill out a questionnaire to decide whether or not you’ve been mis-sold PPI.

Find out more about claiming for mis-sold PPI and the 29 August 2019 deadline on the FCA website.

Use the Money Advice Service template letter for claiming mis-sold PPI.

Learn how to complain on the Financial Ombudsman Service website.

Don’t use claims management companies

Claims management companies will offer to help you with your claim. You might have seen their adverts, or even received texts or phone calls from them.

Don’t use them.

Making a claim is pretty straightforward. Just follow the steps listed above and use the template provided.

Why avoid them

A claims management company will typically take a quarter of your compensation or more. They might also try to charge you an upfront fee, and some companies have gone bust, without doing any work to reclaim customers’ money.

Some claims management companies say banks process their claims more quickly, but this isn’t true. You won’t lose out if you make the claim yourself. In fact, you’ll end up with more money.

How to complain about a claims management company

If you’re unhappy with the service you got from a claims management company, you can complain directly to the Claims Management Regulator.

The Claims Management Regulation Unit on the Ministry of Justice website gives you all the steps you need to take before a complaint can be heard.

Did you find this guide helpful?

Thank you for your feedback


I applied through a staffing agency. The process took 3 weeks. I interviewed at Financial Ombudsman Service (London, England (UK)).


The first stage is a CV submitted with covering letter. Telephone interview with recruiter, straightforward with a basic understanding of role required. The motivation behind application also questioned. Successful conversations will lead to an interview at London offices. Prior to the interview, one is subject to a pre-screen test consisting of a grammar test and two accounts of a time when you (enter situational scenarios). If one completes this satisfactorily they attend a face-to-face interview. This begins with a 30-minute task; write a final response letter to a client (Difficult). Grammar, spelling etc are paramount. The second part of the interview process is a 15/20 minute conversation with a FOS manager. Questions entailed CV related queries and motivations for applying (average). Additional technical questioning on a basic understanding of both role and industry are delivered (if prepared then average difficulty). It is then asked of one to present two decisions made by FOS including both uphold and non-uphold (difficult if not fully prepared). These should be pre-prepared and personal comments/opinions on decisions are desired to gauge candidates way of thinking. Received and accepted an offer the following day.

Interview Questions

  • Why the financial ombudsman?   1 Answer
Financial Ombudsman Service 2017-09-24 18:46 PDT

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